00:20:16 Tony Laughton: Turning up 00:20:35 Pauline Pettinella: I usually fill in the question sheet in preparation for the call. Format in our Platinum Booklet 00:21:44 Wendy: thanks Ben - useful stuff 00:22:04 Julie-Anne Popp: Yes Jenna, great message 00:22:05 Rose and Michelle: good response Jenna 00:22:18 SallyH: love that Jenna 00:22:55 Julie-Anne Popp: Yes Cris, absolutelly 00:22:56 Siu Ling Hui: Great Cris 00:23:05 Guy Hebblewhite: Great point Cris 00:23:06 Pauline Pettinella: Good point 00:23:22 Alicia Julian: That would be great Cris 00:23:40 Debbie Ward: As a MM14 team member- This is great . Thankyou so much all. 00:24:57 Ian King: That is so important and makes huge sense Wayne. 00:25:06 Siu Ling Hui: Great suggestion Wayne. I will map that into my planning. 00:25:21 SallyH: for sure without planning you dont know where your gloing 00:25:25 Georgia Watt: I think I put “brutally honest feedback” down on my support call prep sheet :) And that’s what we got. I dont know what I don’t know so throw it at me, and I’ll take it all on. Feedback’s a gift. 00:27:14 Julie-Anne Popp: they love aussie products 00:27:46 Os and Ros Frizell: hi Ros 00:29:07 James and Ingrid: The only thing with that is that people throw the packaging out 00:30:13 Os and Ros Frizell: hi Kornelia 00:32:25 George & Michelle Kozman: Thats great Cris! 00:32:27 Phil and Justi: Thanks Cris and Wayne! What you said just stirred the idea of using a card instead of paper for better impact. 00:32:31 Andrew and Karla: Genius Cris 00:33:46 Julie-Anne Popp: My supplier says mid inspection isn't helpful because of that exact reason.... its mid and not finished or ready 00:33:47 JOE and KAT: Amanda's importing mastery has a section on this also. 00:34:03 Sherly & Lukas: Brilliant Cris and Wayne!!! Thank you! 00:34:53 SallyH: have you been to italy? They are very relaxed 00:35:01 Siu Ling Hui: HI Sally, most interested in process of sourcing from Italy. 00:35:11 Siu Ling Hui: Well, Italy is "domani" :-D 00:37:35 Julie-Anne Popp: Its your best best against bad reviews 00:38:11 Siu Ling Hui: That's brilliant, Mark. 00:38:15 Alicia Julian: wow! 00:38:15 SallyH: Did they replace them Mark at their cost? 00:38:31 Rose Frankcomb: Production carries the same risks no matter whih country you operate in - even Australia! Dont risk it! 00:39:11 Julie-Anne Popp: To compete with your nearest competitor 00:39:14 Tony Laughton: break even or more 00:39:16 faye liu: Depends on the market 00:39:18 Rose Frankcomb: AS per the best seller on page 1 00:39:28 Andrew and Karla: Agree with Rose Frankcomb 00:39:28 Mark Dzidowski: Awesome advice Mark - Also inspections are on going. I have situations where the quality degrades as more order are put through. 00:39:29 Alicia Julian: zero if you have to 00:39:31 Ian McKinnon: Break even - hopefully 00:39:57 Paul McKinnon: It would be a numbers game.. would depend on what others are doing and your %gp after costs 00:40:27 Tony Laughton: We find coupons work the best for getting keyword rankings. 00:40:29 JOE and KAT: QC: Before production to check raw materials are up to your standard. During production to pick up any defects during manufacture before it becomes a bigger issue or your whole order becomes defective. and after production during loading to check final paperwork etc pay monies final 70%. Importing mastery Stage3 and stage 4. 00:40:58 Os and Ros Frizell: akes complete scense thanks Cris 00:41:11 Rose Frankcomb: Joe and Kat - couldnt agree more! 00:41:25 Siu Ling Hui: Thanks, Joe and Kat. 00:42:28 Alicia Julian: Getting 10% on first shipment would be amazing 00:42:59 Ian McKinnon: Get onto page 1 or 2. Whatever it takes. You cannot sell from Page 15….. 00:43:29 Siu Ling Hui: Good to hear, Cris 00:43:46 Os and Ros Frizell: Excellent Joe and Cate 00:43:55 Nathan Emanuel: Wouldn’t it matter if you were a new seller on the market compared with someone with other products that may support the “sellers” overall rank? 00:44:28 Simone Vivers: thanks for yr honesty Wayne because ur right, we don’t hear about the products that don’t work 00:44:29 Siu Ling Hui: @IanMcKinnon - I know everyone is talking about getting on page 1 and 2. But is that page 1 & 2 for the main category or subcategory? 00:45:20 Tony Laughton: For chosen keyword 00:45:56 Siu Ling Hui: Thanks, Tony 00:46:19 Ian McKinnon: Sub Category generally. Your target market/Keyword is where you want to get to Page 1/2. 00:46:35 Siu Ling Hui: Thanks, Ian McKinnon 00:50:05 Julie-Anne Popp: totally agree, my manufacturer was able to provide a range of options via their contacts. All local and they do the comms for you with the box/printer etc. 00:50:34 Wendy porter: awesome info Chris 00:50:38 Georgia Watt: Really great multi-prong feedback tonight guys. Loving these ideas & tips! Thank you *much appreciated* 00:50:49 SallyH: thanks Cris, great perspective! 00:50:50 Wynne’s iPad: wow thanks Cris, great idea 00:50:57 George & Michelle Kozman: brilliant Cris!! 00:50:58 Siu Ling Hui: I have been keeping great packaging of the stuff I buy LOL 00:51:02 Ben Haigh: I love that Cris 00:51:42 Naz: good advice! thanks Cris :) 00:51:53 Siu Ling Hui: Something I bought had a beautiful box with "Design Patent Pending" on the box itself. 00:51:53 Tony Laughton: we got a great special box from our supplier 00:51:55 Louise’s iPad: That’s great feedback Cris and Wayne from both sides. Great advice 00:51:55 Rosie: xx love your work 00:52:00 Alicia Julian: makes great sense Cris 00:52:02 stephenwilkinson: finally, Chris, some sense about packaging … not about kitchen and homewares .. despite Wayne’s disagreement … 00:52:12 Wendy: I tried box designer, was lovely design but didn't end up working on my box style so worked with agent and went simple, looks great 00:52:53 Greg Horsfall: I always feel that if I open something that is packaged beautifully I can expect the contents to be amazing 00:52:55 Tony Laughton: You also want to prove the product sells before going crazy on packaging 00:54:03 Julie-Anne Popp: Often you get a better price going via supplier contacts. I saved almost 50% on some things going via supplier! 00:54:15 Dennis Wong: YES 00:54:53 Rose Frankcomb: It depends entirely on the product and factory capabilities ..so score is very even Wayno!! 00:55:15 Tony Laughton: Absolutely can 00:55:33 Rose Frankcomb: All you have to do is ask 00:55:40 Alicia Julian: it’s always worth asking the question 00:55:40 JOE and KAT: using the supplier of your product sounds easier especially for first product. 00:55:55 Siu Ling Hui: Thanks, Joe & Kat 00:55:55 Tony Laughton: photos are quick and easy too 00:56:00 Georgina Mayhew’s iPhone: Our suppliers have improved materials and design for us, minimal cost 00:57:20 SallyH: thanks Georgina and Mayew 00:58:58 Tony Laughton: Definitely put your logo on anyway if poss 00:59:33 Siu Ling Hui: Interesting thing is that moon cakes by a HK company has added even QRcodes on their boxes and a list of instructions on how to report fakes. 01:00:46 Rose Frankcomb: Thank you Mark 01:01:11 Chis and Jen: YES! 01:01:19 Wynne’s iPad: yes I agree 01:01:20 Claire Stachurski: Like Calling Telstra! 01:01:24 Tony Laughton: Im hungry mum 01:01:39 Wendy: AMZ Australia is easy to contact though :) 01:02:03 Siu Ling Hui: @Claire - except with Telstra you can complain on Twitter and they respond - within an hour. 01:02:12 Tony Laughton: I’ve not found that helps 01:02:25 Julie-Anne Popp: Haha love that tip!~ 01:03:00 Tony Laughton: You are right on this Wayne 01:03:01 Siu Ling Hui: I've had very good results by complaining on Twitter with large corporations. 01:03:02 SallyH: thanks for the tip! 01:03:03 Claire Stachurski: @Siu Ling Hui … a good reason to use Twitter! 01:03:13 Siu Ling Hui: The only reason to use Twitter. :-D 01:03:46 Siu Ling Hui: Call centres 01:04:04 Tony Laughton: Nice tip 01:04:53 Rosie: great tip thanks Wayne 01:04:55 Jennaf: wow Thats great tip1 01:05:01 Rose and Michelle: there are companies full of ex-Amazon staffers who can also help 01:05:06 Guy Hebblewhite: lol, I cant imagine you yelling Wayne! 01:05:25 Alicia Julian: that went extra fast tonight 01:05:42 Mike & Seda: what we got through tonight was fantastic! 01:05:44 Wendy porter: its awesome! Thank you 01:05:47 Rose and Michelle: great having Cris on board tonight, thank you 01:05:47 Siu Ling Hui: Can we have Cris again? Please? 01:05:49 Ben Haigh: It was full of gold tonight thanks Wayne and Cris 01:05:49 Dennis Wong: Thanks Wayne! 01:05:54 Richard Busfield: Thanks Cris and Wayne!! =) 01:05:55 Elsa & Bob: thanks so much Wayne and Cris! 01:05:55 John Hell: Thanks Wayne & everyone great night 01:05:59 Nathan Emanuel: Can I just say that tonight’s call has been amazing. Thank you ever so much Wayne and Cris, and to everyone who commented. Great sharing of knowledge!!! 01:05:59 Julie-Anne Popp: Another great Campfire 01:05:59 Wendy: great content tonight - thanks all 01:06:00 Wendy porter: Thanks Cris and Wayne! 01:06:01 Siu Ling Hui: Thanks, Cris and Wayne 01:06:02 Rose and Michelle: yay 01:06:04 Julie-Anne Popp: Thanks Cris! 01:06:05 Richard Busfield: =)) 01:06:06 Siu Ling Hui: Wonderful! 01:06:06 Pauline Pettinella: Thanks everyone…..great session as usual. 01:06:08 Georgia Watt: ….thats if I can work out how to connect to the campfire sash from China :) 01:06:09 Louise’s iPad: Yay thanks Cris 01:06:09 faye liu: Yay for cris!! 01:06:11 John Hell: thanks Chris 01:06:11 Greg Horsfall: Thanks Wayne. Always love these chats. Can’ t wait to catch up in China. Safe trip everyone. 01:06:12 SallyH: loved the content and Cris input too! 01:06:13 Naz: yay! thanks Cris 01:06:14 Eric: thanks Wayne and cris 01:06:15 Richard Busfield: Woohoo! 01:06:15 Andrew and Karla: See you at Canton peeps! 01:06:15 Sally Scarlett: Thanks Cris 01:06:16 Tamara Dunn: Thanks everyone. 01:06:17 Phil and Justi: Thanks a million guys! 01:06:17 Pauline Pettinella: Love your input Cris 01:06:18 Phil and Justi: #HEAVE 01:06:22 Sherly & Lukas: Great to have you here, Cris!!! 01:06:23 Shane: Thanks all