00:32:46 Gary Clements: Chris is spot on 00:32:51 Denise Prosser: Agreed 00:33:06 Siu Ling: Thanks, Cris and Gary 00:33:11 Ian McKinnon: Absolutely. PPC killed me once before…. 00:33:41 Siu Ling: Thanks, Jamie 00:33:55 Amanda and Robert: Thanks Georgia! 00:34:01 Amy Au: thanks for all the wisdom! 00:34:04 Georgia Watt: About $30/month 00:34:08 Jae and Steve - Shade Chic: this is awesome 00:34:22 Shane: thanks Jamie 00:34:26 Rose De Michele: Its my first Campfire!! Great format Wayne 00:34:29 Amy Au: no probs :) 00:34:31 Jae and Steve - Shade Chic: thanks amy that was so good 00:34:46 jiyoti: its all great! 00:35:15 rebecca: Awesome work Gary and Cris. Agree with both of you 00:35:16 Rosie: Hey Wayne hope you are recording. Thanks 00:36:38 Gary Clements: we have tracked and monitored over 4000 sales all with 3 email sequence. If your first email is good enough they will strike up a conversation with you You can add massive value and avoid bad reviews at the same time 00:37:00 Gary Clements: You cant email more than 30 days now 00:37:16 Denise Prosser: Agreed Wayne - customer service counts and follow up. Customers will refer if they feel valued. 00:37:18 Nicholas Steiner: Thanks for sharing Gary. 00:37:30 Siu Ling: Thanks, Gary. 00:37:35 Genene & Guy Hebblewhite (admin@countyside): Thanks Gary.... 00:37:42 Gary Clements: We also have a 25% opt out rate 00:37:43 Matt Fenby: For some reason I thought inserts were banned? 00:38:09 Ange & Dylan: Me too Matt 00:38:12 Amanda and Robert: Thanks Wayne. Robbie is stuck on hold with Telstra trying to sort our internet! I'll pass on the info. Cheers 00:38:41 Siu Ling: Good idea, Cris. 00:38:52 sallyscarlett: I thought inserts were banned as well 00:39:57 Wendy: hi Sally, not banned, just need to be careful what info you have on them 00:40:11 Matt Fenby: Thanks Wendy 00:40:13 sallyscarlett: ok thanks Wendy 00:40:40 Ange & Dylan: Thanks Wendy 00:40:47 Jason: zon support would know that? 00:41:30 Troy O'Callaghan: Thank you Gary 00:42:37 Jae and Steve - Shade Chic: what is grey hat 00:43:03 Gary Clements: LOL Chris Half your luck 00:43:12 Fiona Soutter: Grey hat is when what you are doing is not quite ‘banned’ [which is called ‘black hat’ but now quite allowed [white hat] 00:43:19 Jason: its where you get friends and family to put up reviews for you 00:43:21 Jae and Steve - Shade Chic: thanks fiona 00:43:26 Jae and Steve - Shade Chic: thanks jason 00:45:19 Hans Kerkvliet: I got a Zonguru newsletter saying that Amazon will is getting heavily into social media, so be carefull about what you put on facebook etc. 00:46:12 Jae and Steve - Shade Chic: big storm here, may loose power, so if we disappear it is not due to what is being said :) 00:47:43 Georgia Watt: Classic Amazon. 00:49:17 Lucy: always use a 3PL for returns, dont leave it to Amazon 00:50:00 Jae and Steve - Shade Chic: that is so wonderful Wayne, thank you!!! 00:50:10 Gary Clements: an you customize different products to different destinatrions Wayne? 00:50:46 Gary Clements: *can 00:50:53 Wendy porter: great tip Cris 00:51:17 Hans Kerkvliet: sometimes its not cost effective to recycle a return. It can be cheaper to let Amazon destory it. 00:51:31 JustinUrwin: I recently had my sister in Philidelphia purchase product samples for me on Amazon US. Their delivery service left the parcel in the middle of the front lawn, in the snow, instead of on the front door step. Luckily the products are plastic and survived, but I pitty sellers who have products that are water susceptible 00:52:02 Yvonne: if the returned product no longer have a barcode, how would Amazon be able to identify the listing the product return relates to? 00:52:07 Gary Clements: Amazon do not destroy it They Resell it in bulk so someone else gets a chance to sell it 00:52:35 Siu Ling: Interesting, Gary. 00:53:19 Georgia Watt: Adam did I think - FBA Inventory Placement Service. 00:53:30 Georgia Watt: https://sellercentral.amazon.com/gp/help/help.html?itemID=200735910 00:55:15 Matt Fenby: Crazy!! 00:55:16 Georgia Watt: Cra-zy! Great tip Cris. Thanks 00:55:27 Siu Ling: How interesting, Cris. Great tip. 00:55:29 Matt Fenby: Greta tip thanks Cris 00:55:32 Lucy: who is your 3PL Chris? 00:55:45 Amy Au: great tip 00:55:54 Amy Au: Amazing logistics I think 00:56:00 Cyril Changuin: thanks Cris, great tip) 00:56:27 Georgia Watt: Amazing Logistics, Amy - https://amazinglogistics.com/ 00:56:50 Paresh: Its called Inventory Placement Service 00:57:05 sally fasano: which ones take the oversized products 00:58:26 Siu Ling: Brilliant info Cris 00:58:49 Amanda and Robert: Think we better check a map of North America! 00:58:50 Georgia Watt: You're the bomb Cris.... 00:58:51 Troy O'Callaghan: love it 00:59:00 Gary Clements: We just did the same thing Chris. We avoided all internal transport by taking it to LA then having Amazon pick it up and take it to an FBA 70 KM away at almost no cost 00:59:01 sally fasano: love this info. thanks Cris 00:59:06 Mark: I love how Chris swears like Adam. :) 00:59:20 rebecca: They are right across the country Sally. My point is you don’t have as much choice on oversize warehouses. Jamie 01:00:06 Tony & Michelle: Probably lithium batteries. 01:00:13 Jason: batteries? 01:00:24 Mark: MAgnets are a problem 01:00:27 Simon Collins: dangerous goods 01:00:44 Hans Kerkvliet: Flexport will quote you for both 01:00:45 Devina Hardjadinata: sharp items, flammables 01:00:51 CHERRY: not correct anything dangerous goods cannot be air freighted 01:01:05 Tony & Michelle: body parts 01:01:06 Lucy: Just a heads up, we used Luckylucky and they outsource in LA causing headaches for us.. be careful.... 01:01:10 Alicia Julian: Thanks great information Cris 01:01:18 Jae and Steve - Shade Chic: what type of body parts tony...legs? 01:01:28 Georgia Watt: For the robotic arm.... 01:01:28 Tony & Michelle: Especially legs 01:01:30 Jae and Steve - Shade Chic: :) 01:01:54 Nicky: Lucky Lucky finds the the carriers that do air freight Lithium batteries. 01:02:04 Mark: Batteries, can depending on size. 01:02:08 Devina Hardjadinata: Thanks Jamie!! 01:02:12 Devina Hardjadinata: thanks Wayne 01:02:26 Paul McKinnon: Now an SDS No longer an MSDS 01:02:41 rebecca: thats the one Paul 01:03:02 Alicia Julian: Not yet, but planning to 01:03:31 Adam & Kelly Quarrell: We will when we go live 01:04:13 Peter Leitner: the insert sheet may only have information on the product or may i also have a holiday in my hotel raffle between all buyers ??? 01:05:11 Georgia Watt: Happy Holidays peeps.... 01:05:28 Nicholas Steiner: Thanks so much to Wayne and Cris. 01:05:37 Jae and Steve - Shade Chic: happy holidays!