00:04:19 Ian McKinnon: you may need to mute everyone… hard to hear 00:04:46 Rose and Michelle: Hi awesome MM0 00:05:12 JANE PROCTER: Hey Cyril 00:05:21 Cyril: Hi Jane 00:06:00 stephenwilkinson: Surely. Professor Wayne. 00:06:02 JANE PROCTER: Hey Cassie 00:06:26 Kerry&David: Hi there MM0 :) 00:06:37 Cassie: Hey Jane, Hey Cyril! Hope you guys have had an awesome day 00:06:40 Jane Anderssen: Hi MM0 and everyone! 00:06:50 Paradee Thomas: hi everyone. greetings from UK. 9am getting ready for the day but don’t want to miss this live!! 00:07:24 Michael Hamdash: perfect 00:07:32 craig: All good wayne 00:07:35 Wendy: all good 00:07:36 skyeanderton: Thumbs up! Sounds perfect 00:07:37 Ryan Langford: Sounds Good 00:07:38 Rosie: Great Wayne 00:07:38 Vinil & Pooja: All good 00:07:39 Shane: All good Wayne 00:07:43 Alicia Julian: all good 00:07:47 jan_000: all good wayne 00:07:47 Jennaf: two way is great opportubity 00:07:51 faye liu: Love it 00:07:54 Gordon & Julia: All good Wayne 00:07:56 Ian McKinnon: All ok with the approach 00:07:57 Paradee Thomas: sounds good Wayne 00:08:11 Jax: You rock Guru Wayne 00:08:30 Wendy Mackay: Sounds good Wayne! :) 00:08:49 Gordon & Julia: Good evening everyone 00:09:05 Tamara Dunn: Hi Everyone :) 00:09:08 suzi: 5am Virginia...Trouble getting sound? 00:09:22 Siu Ling Hui: Guests is great idea! 00:10:08 Chis and Jen: MEL!! 00:10:17 Phil and Justi: Hi Dr Butcher 00:10:20 Phil and Justi: Hi Mel 00:10:31 Jennaf: welcome mel 00:10:34 Wendy porter: Hi Mel 00:10:58 Georgia Watt: Ha!! 00:11:11 Ian McKinnon: :-) 00:11:18 Melissa Coates: Hey guys - thanks for the love :) 00:11:18 Ben Haigh: yes, let’s go for it. I have so many ideas from the Bali trip 00:11:24 Siu Ling Hui: LOL...I emailed Mel about the Vault. 00:11:35 Rosie: Bandwidth is low, missing most of your words Wayne 00:11:43 Angela-Rose Mangano: your telepathy is spot on Wayno 00:11:52 Joel Canning: Yep, not the best 00:12:47 Ian McKinnon: I am on a 100Mb link, and Wayne is breaking up for me also. 00:13:17 Shane: Need subtitles !! 00:13:27 Louise’s iPad: Me too Ian, at a camp ground 00:13:54 Georgia Watt: Yeah, I flicked across to Phone (instead of Computer Audio) on Zoom. A little better quality feed from Dr Butcher. 00:13:55 Jane Anderssen: Wish I was camping too! 00:14:14 Mark Dzidowski: Work Address, or Mastermind 00:14:16 Jax: tell them its you product testing facility 00:14:44 Phil and Justi: We give the address of the post shop where the po box is 00:16:30 Jax: yes to electrical two of my products I am looking at are electrical, why not I say, defect is less that 1% hope thats the right thing for me to do lol.... 00:17:10 jan_000: I give my agents addresss in China and she sends it to me in Australia by mail 00:17:13 JANE PROCTER: I have never had any issues and we live in the country. None of our samples have ever gone missing or been sent back. 00:17:43 Platinum Partners: Anker 00:18:08 Mark Dzidowski: I found that DHL rates from China are cheaper then trying to use Aussie DHL account. Anyone else find this? 00:18:59 Eveliene Ward: Also worth checking out FedEx...a bit slower but a lot cheaper (if available). 00:19:45 skyeanderton: Yes 100% agree Mark, when the supplier organises the shipping - I have always found it cheaper. 00:20:01 craig: Magnetic’s as well Wayne, you can’t airfreight anything with our Guass test and it is expensive 00:23:51 Mark Dzidowski: You might find that an UpWork electronics Engineer can be useful. They can reverse engineer and improve products that you might be able to source. Chinese manufacturers will generally cost cut on components. You might find a great value add by actually selling products that have decent board level components in them. 00:23:55 Tania Reynolds: the launch budget!!!! 00:24:17 Wendy porter: thanks Mark 00:27:02 Robert and Amanda: what is unknown? 00:27:35 Steve Miles: I've seen BB by AMZ but there are 6 sellers - what does that mean (the number of sellers)? 00:27:43 rebecca: Enter here the engineer 00:28:18 Siu Ling Hui: What's BB ? 00:29:43 Suzi: hey jax...no one can see me can they? i'm in my pj's! 00:30:11 Mark Dzidowski: Nice PJs 00:30:11 craig: Nice PJ’s Suzi 00:30:17 Jax: Hey suzi lol... show it off girl.... 00:30:23 Suzi: haha no way...what colour? 00:30:52 Mark Dzidowski: Nice colour :) 00:31:16 Jax: haha no mate... your safe 00:32:18 rosfrizell: That was gold Wayne ! 00:32:26 Dennis Wong: I thought sonar can do this 00:32:27 Dennis Wong: http://sonar-tool.com/us/ 00:32:28 Suzi: thanks... 00:32:47 Ian McKinnon: Backend keywords are hard to track by reverse sin. 00:32:48 craig: Not sure but you can see the good keywords through PPC 00:33:08 Georgia Watt: I use those guys - absolutely rate them. They’re fantastic. 00:33:14 Ian McKinnon: You can analyse the front end keywords easily. 00:33:19 Julie-Anne Popp: me too they are good 00:33:25 craig: they are very affordable too 00:33:41 jan_000: Agree - they have some really good charts for cashflow. 00:34:36 Elly Landrigan: https://www.dolmanbateman.com.au/ His website here, you can book a call. 00:35:13 Ian McKinnon: It would be good to get a cross section of really good email responses the customer engagement circumstances 00:35:20 Zoe & Dave Patterson: Thanks Elly! 00:35:23 Wendy: Thanks Elly! 00:36:00 Elly Landrigan: welcome :) had a call with him today, i recommend 00:36:14 robyn: Thank you so much Elly 00:36:57 craig: When looking at product, check the post on amazon, if it is Australian you could be missing a lot of products, change it to a US post code 00:37:28 Andrew: Great tip Wayne! 00:37:45 Debbie Ward: There is good information on this in Adam’s book Primed… 00:39:13 Siu Ling Hui: Is Amazon OK with harvesting emails because the customers are Amazon's customers? 00:40:06 SallyH: great advice! 00:40:08 rebecca: Wayno, give Maurits a voxer. Jamie 00:40:49 Ian McKinnon: You need to build lists outside of Amazon. Amazon will not share their IP 00:40:52 Suzi: Excellent idea on the email lists and leveraging product launch. 00:41:20 stephenwilkinson: A great reason to have an email list is that they represent your ‘avatar’. This list can then be uploaded to Facebook when you run ads as a ‘look alike audience’ which then reduces the cost of advertising your goods on Facebook (if you use this approach). 00:41:21 Ian McKinnon: Hence your product inserts and drive to your own websites and landing pages 00:41:22 Lucy: love your discounted price strategy Wayne, its working for us! 00:41:42 Siu Ling Hui: @Ian, but are you allowed to use customer's infor from Amazon sales to build your list outside of Amazon? 00:42:13 Ian McKinnon: You need to be very careful around Amazon TOS 00:42:16 Lucy: great tip Stephen, makes sense 00:42:19 Georgia Watt: Nice tip stephenwilkinson… a growing email list is also what buyers look for - adds value to your business at sale time. 00:42:21 Ian McKinnon: or they will close you down. 00:42:24 craig: We do a competition once a month 1 person gets their money back, we have it on our inserts in our product 00:42:25 Siu Ling Hui: @Ian, yes. That's what I thought. 00:42:54 Georgia Watt: Derek Sivers 00:43:04 Siu Ling Hui: Email stuff - the whole GDPR stuff and what's happening in the US as flow on also needs to be watched. 00:43:04 Platinum Partners: CD Baby - Derek Sivers - starting a movement 00:43:47 SallyH: Have to leave you now guys. On holidays and about to do a glow worm tour with kids. Enjoy and i will catch the rest on recording 00:44:09 Lucy: have fun Sally, bye 00:44:17 Mark-B: Enjoy Sally! 00:44:26 Georgia Watt: Siu, just need to make sure you have a privacy policy (GDPR approved) that subscribers accept before being added to your list. 00:44:32 Sally Scarlett: Bye Sally. Enjoy!! 00:44:51 Siu Ling Hui: @Georgia, that means I have to build a webiste. Groan.... 00:44:57 Julie-Anne Popp: Is that like a normal refund as if a faulty return refund? 00:45:00 Ian McKinnon: @Georgia. You are correct 00:45:23 Georgia Watt: Yep, that’s right Siu :) Fairly easy to do these days and I know Reliable have a web package that’s cheap. 00:45:27 Rose and Michelle: hi 00:45:42 Siu Ling Hui: @Georgia, trying to stay away from having too many web properties. :) 00:46:09 Kerry&David: Hi MM0 00:47:05 rosfrizell: Who puts the insert cards in Amazon or manufacturer 00:47:49 Ian McKinnon: Would be brilliant to have a repository somewhere of example product inserts, response emails, and other excellent communication templates that would be adjusted/referenced and customised 00:47:51 craig: yes we do it with every prodcut 00:48:00 Lucy: @rosfrizell, our manufacturer does it at the final stage of packing before they seal the box and the inspectors come in. 00:48:02 Rose and Michelle: Gday Kerry and David 00:48:08 Siu Ling Hui: Great suggestion, Ian 00:48:14 craig: It is critical for good customer service 00:48:38 craig: you create them and have the manufacture put them in 00:49:00 Louise’s iPad: Great suggestion Ian 00:49:12 Ian McKinnon: Maybe a facility to “donate” them into the vault when it is available 00:50:38 Mark-B: Great suggestion Ian 00:50:39 Chis and Jen: Wayne, love the launch product strategies - any chance you could send this to us? 00:51:14 Ian McKinnon: I do not think Zonguru can break this out 00:51:33 Nathan Emanuel: Awesome thanks Wayne 00:52:20 Ian McKinnon: Create a special email address for Canton…. or your main email may be spammed forever 00:52:33 Christopher Dean: absolutely use business cards 00:52:37 Georgia Watt: Hi Siu, I’m early in the process so have just built an importer website (check out https://www.reliable.education/web-packages/) - and yep, I’ll build a Brand website too as soon as I have one :) 00:53:09 Ian McKinnon: I did the India Fair in March, and have been bombed ever since 00:53:19 Wendy: hi Siu, GoDaddy provides a 30day free website builder & it's very easy to use, I used it to build my importing website & I have never done it before 00:53:23 Siu Ling Hui: Thanks, Georgia. I guess I will have to get the importer website done and later a Brand website. *sigh* 00:53:37 Julie-Anne Popp: maybe a bogus or less uesed email address 00:53:47 dhardjadinata: Wix is also so easy to use 00:53:52 Wendy: I brought my domain names from them also, very reasonable & they also have very helpful staff 00:53:55 Ian McKinnon: Wayne. Use a Canton email 00:53:58 Siu Ling Hui: @Wendy, Thanks. I just want to minimise web properties because it takes time to manage. 00:53:59 Wendy: Weebly is another easy to use site 00:54:28 craig: I gave my card to everybody when I was a t canton, we now get emails of new products coming 00:54:33 Ian McKinnon: Wayne has dropped out ?? 00:54:35 dhardjadinata: We lost audio 00:54:36 Lucy: we lost you, is it just us? 00:54:38 faye liu: yep 00:54:38 Siu Ling Hui: Silent 00:54:38 Julie-Anne Popp: Maybe only offer skype on the card, so they'd have to work to follow up too? 00:54:40 Rosie: Dropped out 00:54:40 Suzi: same 00:54:41 Wendy porter: wayne 00:54:43 Wendy: gone? 00:54:46 Michael Hamdash: Audio lost 00:54:46 Scott Lacey: whoops 00:54:47 Tamara Dunn: gone. 00:54:47 Alicia Julian: dropped out 00:54:48 Renay: same 00:54:48 Chis and Jen: The Dr. has left… 00:54:51 Wendy Mackay: We lost you Wayne. 00:54:53 Eveliene Ward: UH OH! 00:54:57 Louise’s iPad: come back Wayne 00:54:57 craig: Julie you are up 00:54:58 Kerry&David: Where are you, Wayne 00:54:58 Wendy porter: he's back 00:54:59 Suzi: back 00:54:59 Angela-Rose Mangano: yeah 00:54:59 Ian McKinnon: Back again... 00:55:01 Hans Kerkvliet: yep 00:55:04 Lucy: yay, welcome back 00:55:04 Gordon & Julia: Your back 00:55:13 Mark Dzidowski: Not sure if it works for everyone. I asked them to stop for now until I contected them again. Most actually stopped. I guess they don't want to waste their time either. 00:55:53 Georgia Watt: I made 2 business cards. One with a generic spam-friendly “buyer@xyz.com” address and another with my actual email address (for special contacts). I also added my WeChat QR code to them with my photo and URL to my importing website. One side in English, the other side in Chinese. Good etiquette according to a few Chinese culture sites. 00:56:03 craig: dont you use a importing company name 00:56:28 Alicia Julian: thanks Georgia, I was thinking about doing the same 00:56:31 Julie-Anne Popp: I've had the same issues between chrome and ZG sales spy 00:56:34 rebecca: If you fear for the supplier missing your insert, or this being another link your supply chain you would like to avoid, you can have the insert message printed on the inside of your box. Get it put onto your packaging design when doing that step. Therefore you never miss. 00:57:08 Siu Ling Hui: Thanks Rebecca 00:57:26 Alicia Julian: Craig, why not? 00:57:44 Michael Stefanescu: that right we tracked some products and the difference between non guru extension and sales spy can be a difference of 10x or more 00:58:15 Ian McKinnon: @georgia. great idea 00:58:52 Christopher Dean: we used a plain name card for very basic contact but any proper business contacts and anyone you wanted to keep contact with got our business card. 00:59:16 Siu Ling Hui: Great...look forward to that interview list Wayne. 00:59:59 Lucy: brilliant idea @Georgia Watt. Ill definitely do that next time... thanks for sharing that tip 01:00:35 Georgia Watt: Anytime… nice to be able to contribute to the community for once! :) 01:00:52 Siu Ling Hui: Thanks Georgia, have taken a snap shot of your suggestiong. :) 01:01:01 Phil and Justi: Super good idea Georgia 01:01:49 Georgie Mayhew: I’ll do it :) 01:01:54 Michael Hamdash: my farther is a kitchen manufacturer 01:01:55 Siu Ling Hui: But I have kitchen drawers of various sizes! 01:01:57 Mark Dzidowski: mark@macsuz.com 01:02:01 Julie-Anne Popp: How about asking cabinet makers? 01:02:01 Christopher Dean: doing it MDZ! 01:02:04 Michael Hamdash: Ill be more then happy to ask for you 01:02:06 Jax: in building and house design gnerally basic drawers are 600 wide up to 900 wide, older homes are 450 wide 01:02:08 treeburgess: 33cm x 33cm x 11cm 01:02:11 Lucy: Garys doing it now 01:02:12 Angela-Rose Mangano: big 01:02:13 Eveliene Ward: My kitchen has very wide drawers, double the width of normal drawers. Will come back to you 01:02:15 Dennis Wong: 51x48cm 01:02:16 Cathy Dillon: My kitchen draws range from 600 to 900 wide 01:02:18 Nathan Emanuel: Are you talking utensil or the saucepan drawer 01:02:22 Chis and Jen: For you my polish friend, I will do it. 01:02:26 peter Heibloem: needs Americans 01:02:35 Jane Anderssen: 32.5x38cm - older kitchen 01:02:39 dhardjadinata: 90cm or 60cm width standard. Can check out IKEA? 01:02:40 Ian McKinnon: Pots drawers, knife drawers ? Lots of drawers based on purpose 01:02:43 Beth Tredray’s iPad (2): 47cm x 52cm :) 01:02:44 Lucy: 31 wide 47 long. 01:02:45 Rose and Michelle: inside 830mm x 100mm x 450mm 01:02:48 Georgia Watt: Check this out: https://homeguides.sfgate.com/building-kitchen-drawers-47342.html 01:02:48 craig: Ours are 37 x 37cm 01:02:48 Sean Quinn: 1080cm x 540cm deep 01:02:49 Kellie Mastersen: check out the home depot site for flat pack kitchen dimmensions 01:02:50 rosfrizell: 424x515 01:02:51 Wendy porter: 48 x 48 01:02:51 Rosie: my husband did it for you 600 x 900cm 01:02:59 craig: go on Ikea US and have a look 01:03:02 rosfrizell: ikea 01:03:04 JOE and KAT: ours are 665 W 465 D 200 H 01:03:17 Siu Ling Hui: Yes! The Ikea one is a good suggestion 01:03:18 Peter and Loni: 59cm x 25cm 01:03:18 Mahesh and Sue: 49 x 44.5 x 10cm 01:03:19 Michael Hamdash: call IKIA USA 01:03:20 Sally Scarlett: 42.5 x 41.5 internal 01:03:20 Andrew and Karla: Hey Mark! 120deep 555long and 460wide! Very old chipboard drawers 01:03:21 Wendy: or Masters? Don't they do kitchens? 01:03:22 dhardjadinata: the cabinet thickness should be around 1.8cm 01:03:24 Kerry&David: Drawers 35.5cm x 31 cm internal 01:03:25 Alicia Julian: look at the products that are selling on amazon for their sizes 01:03:26 Eveliene Ward: 103cm wide, 106high. don't know depth. External 01:03:26 rachel & jason: 54cm x 48cm x 10cm 01:03:27 craig: They have complete specs 01:03:37 Rose and Michelle: what a sharing bunch 01:03:38 Cathy Dillon: Look at the Blum website 01:03:40 rosfrizell: Kitchen suppliers 01:03:43 peter Heibloem: I’ll put it in zon guru now 🤣 01:03:49 jan_000: 73 x 27cms 57cm x 23cm,48 x 18cm 01:03:49 Ian McKinnon: size by committee 01:03:50 Eveliene Ward: sorry 10.6 cm high! 01:03:57 Cyril: 40.5 x 36 x 14 cm 01:04:02 Christopher Dean: internal w14 in, length 18in 01:04:13 Sherly & Lukas: 36 x 37 x 14 cm 01:04:29 rosfrizell: all gold thanks wanye 01:04:30 Andrew and Karla: Thank you again for very informative seesion! 01:04:31 Lucy: some great tips tonight, thanks everyone.. greatly appreciated.. thanks Wayne 01:04:35 Michael Hamdash: even for just maturing the draw 01:04:36 Chis and Jen: 420 x 380mm 01:04:37 Debbie Ward: This has been great thanks. 01:04:37 Georgie Mayhew: Thanks Wayne! 01:04:38 craig: Thanks Wayne 01:04:39 Gordon & Julia: Imperial not metric 01:04:42 Michael Hamdash: Thanks Wayne 01:04:42 Dennis Wong: Thanks Wayne and everyone! 01:04:43 Renay: thanks Wayne. Bye all! 01:04:43 Vinil & Pooja: 35cm x 45cm Goodluck 01:04:43 Siu Ling Hui: Very useful info tonight. Thanks very much Wayne. Thanks everyone 01:04:44 Elsa & Bob: thanks so much Wayne 01:04:44 Jane Anderssen: Thanks Wayne and everyone. Bye! 01:04:45 Ian McKinnon: Wayne...I think your internet connection needs a rework 01:04:45 Cyril: Thank you so much wayne 01:04:45 Tamara Dunn: Thank you everyone 01:04:45 Jax: thank you Wayne big hugz jax 01:04:46 Cassie: Thanks so much Wayne! 01:04:47 Louise’s iPad: Thanks guys, that was great! thanks Wayne 01:04:47 Scott Lacey: ciao bella 01:04:47 Rose and Michelle: thanks Wayne 01:04:47 Mark-B: Thanks Wayne, cheers 01:04:48 Eveliene Ward: cool Wayne, thanks! 01:04:48 Vinil & Pooja: Thanks Wayne 01:04:49 Gordon & Julia: cheers everyone 01:04:49 Susan: Thanks Wayne 01:04:49 dhardjadinata: thank you Wayne :) 01:04:50 Phil and Justi: wheres the wine Wayne 01:04:50 Suzi: Thanks wayne... 01:04:53 Wendy Mackay: Thanks and night! 01:04:54 Rosa: thanks Wayne 01:04:54 Ben Feng: Thank you Wayne, have a good night 01:04:54 Cassie: No red wine? 01:04:55 Rosie: Thanks Wayne & everyone, goodnight 01:04:55 Wendy: Thanks Wayne & everyone who submitted questions, great info :) 01:04:56 Sally Scarlett: Thanks so much Wayne 01:04:56 Debby Hardjadinata: Thanks Wayne! 01:04:56 rachel & jason: thanks Wayne! 01:04:56 treeburgess: Thanks Wayne! Bye all! 01:04:57 Nathan Emanuel: Awesome help thanks Wayne. 01:04:57 Ian McKinnon: Thanks wayne 01:04:58 Eveliene Ward: are you still in Indonesia? 01:04:58 Angela Terreblanche: Awesome, thanks Wayne! 01:04:58 Julie O: Thanks Wayne!! 01:04:59 Cathy Dillon: Sook Suma 01:04:59 Wendy porter: Thanks Waye, great session 01:04:59 Gordon & Julia: ooroo wayne 01:04:59 Beth Tredray’s iPad (2): thanks. 👍🏻 01:05:00 Michael Stefanescu: Thank Wayne!!! cheers 01:05:00 JANE PROCTER: thanks 01:05:01 Julie-Anne Popp: THanks Wayne! Keeps us moving forward! 01:05:01 Greg Horsfall: Thanks Wayne Awesome night 01:05:01 Ian McKinnon: Scotch 01:05:01 Mike & Seda: Thanks Wayne!!! 01:05:02 Ian Bird: Cheers Wayne - awesome as always 01:05:03 Christopher Dean: See ya Big W 01:05:03 robyn: Thanks heaps Wayne!!!! 01:05:03 Elly Landrigan: thanks Wayne and all for the great questions and tips@ 01:05:04 Mahesh and Sue: thank you Waynr - I really enjoyed that - see you nevt time 01:05:04 jan_000: Bye Wayne...cheers 01:05:05 Wendy: Nite 01:05:05 Georgia Watt: Evening Dr Butcher….. 01:05:05 Zoe & Dave Patterson: Thanks Wayne! 01:05:08 Cyril: Great Q&A wayne 01:05:11 Cassie: Night all 01:05:12 Gary Clements: Thanks Wayne Appreciate the effort you are putting in to this 01:05:18 Sherly & Lukas: Thanks Wayne, see you everyone!!! 01:05:19 Jennaf: thanks heaps Wayne. BAGUS 01:05:25 Michael Stefanescu: bye everyone 01:05:33 sashadunn: Thanks & G’night! 01:05:39 Cyril: Good night everyone 01:05:41 Paradee Thomas: thanks Wayne. 01:05:45 Byron Donnelly: good work mate 01:05:52 Sally Scarlett: Goodnight everyone 01:05:54 Madonna Camacho: Have a great week all. thanks Wayne and contributors 01:06:16 Julie-Anne Popp: I'm just scanning the messages for gold... 01:06:50 Suzi: Back to bed... ciao all. 01:06:51 Angela-Rose Mangano: hey Wayne are we able to copy chat box for reference 01:07:10 Alicia Julian: yes you can download the chat box 01:07:22 Naz: I have a question if possible 01:07:22 rebecca: see ya Wayno, Jamie 01:07:26 Elly Landrigan: More - save chat 01:11:24 Angela-Rose Mangano: Ok am a Spaz how do you download chat? 01:11:40 Angela-Rose Mangano: And congrats Unc! 01:11:45 Elly Landrigan: More - save chat 01:11:58 Elly Landrigan: at the bottom of the chat box 01:11:58 Angela-Rose Mangano: Thank you 01:13:11 Angela-Rose Mangano: hmmm not on pc unable to find on iPhone 01:13:43 Elly Landrigan: oh, what's your email, i'll send