00:09:00 Julie Neil: Hello Everyone! 00:09:17 wendy: I know Sally 00:09:29 Cathy Dillon: Hi Sal 00:09:34 Rose F: we know and love Sally 00:09:47 Sharyn Frank: Hi Sally 00:10:32 Yvonne & Peter: Hi Sally and thanks already for coming on the call :) 00:19:36 wendy: great idea Sally 00:19:49 Neale & Di Tayler: Which Pantone set do you recommend? 00:19:54 christine and grant: great tip 00:20:03 Lupita & Andres!: fantastic 00:20:12 KELLY L: You can also order A4 Pantone exact colors from USA. $15 USD 00:20:37 Nicholas Steiner: Good stuff. Sally really knows what she's doing. This talk will just keep getting better. 00:21:07 Steve & Jae: we have ours here if you want to see it 00:22:04 Neale & Di Tayler: Which set is that Ned? 00:23:13 Sadie and Ned: Very old SICPA - it has coated (gloss) and Uncoated (matt) 00:23:27 Lupita & Andres!: that app is really cool Wayne!! 00:23:33 christine and grant: the app gives varying responses if you have a product that is not flat 00:23:41 Chris Pickering: Adobe Capture is another one 00:23:52 Emma Hilditch: Make sure you are in filtered daylight using the Pantone app 00:23:53 wendy: is it 1 pantone colour book? 00:23:59 Michael Robinson: handy way to avoid issues of poor image colour when just taking a reference pic 00:27:09 Michael Robinson: Is there different books for different finishes in the pantone colour range to avoid issues of metamerism? 00:29:28 Cathy Dillon: What’s App and We Chat invaluable Apps when dealing with the Chinese. Can record videos messages. 00:30:27 Julie-Anne Popp: I also send videos on skype as well :) 00:35:04 wendy: do the inspection companies help with that 00:35:29 Jamie Paros: G’day Wayno.100%. Take back control guys. MOQ’s don’t exist now days. 00:35:49 Lupita & Andres!: That's right Wendy...I had a quality inspector to help me with the AQL 00:36:10 wendy: Thanks Lupita & Andres 00:38:06 Michael Robinson: Sally - how do you manage communication where the designers don't speak English and you have to communicate via sales contact? 00:38:56 andy: we had lucky do our qa and they did minor major and after the inspection we arranged with the supplier about how we can make less defects as they affect both parties they came to the party with less defects on second run 00:38:58 Nicholas Steiner: Agreed. Show compassion. 00:39:51 Del: love the ethos behind those tips Sally - really human and a much nicer way to do businees 00:39:58 Del: business! 00:40:28 Julie-Anne Popp: Yep that's my way of working too. So important to create relationships. We are working with other people. 00:40:47 Rose F: and reassure them that you are not walking away from business with China either! They need hope ad reassurance 00:41:29 Florian: One of my suppliers asked me if we had still any masks available here in Australia, so I sent them 250 pieces. 00:41:29 Del: that is gorgeous 00:41:42 Julie-Anne Popp: Love that Florian 00:41:51 Rose F: Wow, well done Florian! 00:41:59 Suzanne & Ian Hegarty: Florian, as always you are awesome 00:42:12 Muna Muna: thats awesome Florian. what a way to build a great relationship 00:42:14 Lupita & Andres!: that's really kind of you Florian 00:42:16 Joel and Ellie: Awesome stuff Florian 00:42:30 Sylvia Breuer: Above and beyond Florian! 00:42:56 Ben Feng: That’s very kind of you Florian, awesome! 00:43:10 Louie and Natalie Franco: Awesome Florian … 00:43:21 Ben Haigh: I always wish my manufacturers a Happy Chinese New Year on WeChat - even if I'm not currently ordering with them. I always get a positive response - lunar new year is huge for them. 00:43:25 Mark Di Paola: Amazing Florian! 00:43:34 Sherly & Lukas: Wow, very kind and compassionate, Florian! 00:44:44 Rose F: …and thank them for their hard work each week too! show appreciation and it will be rewarded! More so when it has been a stressful week in the communication area too 00:45:24 Rosie: Awesome Florian you are a mensch! 00:45:52 Rosie: Thanks Sally 00:45:55 Joel and Ellie: Thanks for sharing Sally – you have reaped the rewards of relationship building 00:46:11 Nicholas Steiner: Great job Sally! :) 00:46:12 Rose F: Thanks Sally 00:46:24 Louie and Natalie Franco: Thank you Sally … 00:46:31 Kate: Great info Sally, thanks heaps! 00:46:42 Alex Freshwater: Thank you Sally for some great tips :D 00:46:45 Sherly & Lukas: Many thanks, Sally! 00:46:49 Ben Feng: Thank you Sally, great information! 00:47:13 Julie Neil: Thanks very much Sally! 00:47:23 Simone: Our PO is translated into Chinese next to the English headlines, and have photos next to each line. it really helped when one of our suppliers was worried about the details and they signed it straight away. 00:48:06 Chris Pickering: Yeah that’s true Sally - gives you a potential upper hand too 00:49:10 Lupita & Andres!: That's what we are doing! Looking outside China 00:50:02 Julie-Anne Popp: Simone that is a great and simple way or using translation. 00:50:33 Chris Pickering: Good to know 00:50:34 Robyn Stuart: Thanks Ben 00:51:14 Yvonne & Peter: I heard the same as Ben says, very hard to get small MOQs outside China 00:54:06 Del: when you say take profit, you mean turn off PPC? 00:56:08 Julie-Anne Popp: I do 2% every couple of hours for price rising to avoid losing buy box 00:56:15 Robyn Stuart: Hi 00:56:56 Georgia Watt: We raised ours by $10 to $70 and turned off ppc. sales still going through the roof these last 2 weeks. main competitor selling for $30 still. 00:57:11 Kate: Graeme recommended to us to raise in increments of 0.50c or max $1 each week or so 00:57:13 Del: wow Georgia, that is massive 00:57:17 Lupita & Andres!: Great tip Julie-Anne...Thanks 00:57:45 Troy O'Callaghan: careful not to lose buy box 00:57:46 Alex Freshwater: Great tip Julie-Anne and massive wow Georgia 00:57:51 Robyn Stuart: Awesome Georgia .. and interesting! 00:57:52 Georgia Watt: have done this jump a few times and no issues. 00:58:21 Julie-Anne Popp: Georgia, that's fantastic! Congrats x 00:58:31 Rosie: Wow that is fantastic, congratulations 00:58:47 Jamie Paros: Price raising and lowering can be very different between niches. A method for one seller may be totally different for someone else. 00:59:11 Robyn Stuart: Yep … 00:59:22 Jamie Paros: Seen this first hand in the month or so within our networks. 01:00:06 Chris Pickering: Maybe the cheapest one to ship? 01:00:06 Georgia Watt: ok. not meaning to show off - just explaining that rule doesn’t for whatever apply to us/our niche from experience 01:00:08 Florian: The one with the biggest or most fragile component 01:00:48 Julie-Anne Popp: Skill and interest in doing it! 01:01:42 Mark Di Paola: Jamie do you mean design specific niches vs others or have you seen a particular trend in specific niches? 01:02:29 Sylvia Breuer: Perhaps also consider which supplier is closest to the port 01:03:42 Jamie Paros: Yeah that’s really cool Georgia. Well done. Can really depend on the size of your niche, amount of competitors, average prices across your niche and amount of sellers in your specific category node effecting BSR. Especially if there are sellers in different categories manipulating BSR. 01:04:26 Yvonne & Peter: Very interesting question that will be relevant to me. Sounds like it could be a challenge to find the best solution, lots of homework coming up... 01:04:28 Jamie Paros: No not really Mark. More size of niche and keeping track of what competitors are ranking at and their prices 01:05:09 Florian: I’m in the same situation Neale, product with 3 components. Let’s chat tomorrow! 01:05:21 Mark Di Paola: That is a great point, to track the competitors rankings when considering price change, very good idea! 01:05:56 Jamie Paros: I keep track of direct competitors BSR and prices nearly daily 01:06:34 Neale & Di Tayler: Thanks Florian - it's on the list for tomorrow night! 01:06:51 Karen: So do I Jamie. I can't believe how many times my competitors change their prices over a fortnight? 01:07:12 Mark Di Paola: @Jamie, huge thank you 01:08:24 Jamie Paros: 10-15 of them Mark. Yep cool Karen. With software they will change prices 4-5 times a day to keep velocity up through quiet selling periods through the day. it’s not recommended, but some sellers do it successfully 01:08:52 Mark Di Paola: Hi Karen, random price changes? or going up and down with a defined pattern? 01:11:00 Aleisha Goodall: how I do it is I search for groups with large amounts of users following a place that might sell my products. so you can look up groups like mums kitchen ideas etc. you can then create a post on your page, then you can share for free to any of these groups and any of these people watching these groups will see your share for free 01:11:00 Keryn and Neil: yes please 01:11:01 Del: that would be awesome Sally - would love that 01:11:08 leanne rozon: yes please 01:11:09 Marisa: Yes Yes Yes!!! 01:11:10 Angela L: yes 01:11:14 Karen: Hey Mark, changing or dropping really- their prices by a few dollars every few days- Since Xmas. Now they are all at their bottom price and I'm sure they will start to raise prices again in a month or two. Very seasonal product! 01:11:19 Sally Scarlett: Yes please Sally 01:11:20 Lupita & Andres!: yes 100% please Sally 01:11:23 Del: go on Wayne 01:11:33 troy and amanda wakley: yes please sally that's all amazing!!!!! 01:12:11 Jacqui Hick: That would be great Sally Social media is so overwhelming for me. 01:12:56 Aleisha Goodall: sally your an absolute legend!❤️❤️❤️ 01:14:21 Rosie: You're a champion Sally 01:14:34 Lupita & Andres!: WOW!!! 01:14:49 Suzanne & Ian Hegarty: Legend! 01:15:09 Del: great advice 01:15:23 Mark Di Paola: Great Insta advice Sally 01:16:23 Rose F: wow - that’s awesome Sally 01:16:27 leanne rozon: Are these influencers in the US Sally? 01:16:47 Julie-Anne Popp: Amazon affiliate marketing? 01:16:48 wendy: That's awesome Sally 01:16:53 Suzanne & Ian Hegarty: She's probably an Amazon affiliate 01:16:56 Del: are affiliates organised by the business owner or by AZ? 01:17:18 Ben Haigh: Thanks Sally! 01:17:19 christine and grant: #greatcontentsally 01:17:20 Tracy & Tony Modrono: You are awesome Sally! Thank you for everything you have shared tonight :) 01:17:24 KELLY L: Fantastic content tonight - thank you so much Sally! 01:17:28 Del: HUGE thanks Sally! 01:17:30 Ben Feng: #greatcontentsally 01:17:30 Karen: Thanks so much Sally 01:17:34 Jacqui Hick: Thanks so much Sally 01:17:34 andy: thanks sally great night 01:17:37 Sally Scarlett: Well done Sally. Thanks for tonight 01:17:38 Tim Winthrop: Thanks Sally! :) 01:17:38 Joan Fernon: thanks Sally great stufff 01:17:38 Marisa: Amazing Sally. Thanks SO much!!! 01:17:39 Daisy dela Cruz: Thank you so much, Sally. Very generous. 01:17:42 Simone: thanks so much Sally!! 01:17:44 Yvonne & Peter: Wonderful presentation, Sally, thank you!! 01:17:44 Sharyn Frank: Thank you so much Sally. It was brilliant!!! 01:17:45 wendy: Sally awesome night tonight, thank you so much 01:17:45 Kate: Thanks so much Sally!!! 01:17:46 Sylvia Breuer: Big thanks Sally! 01:17:47 Florian: Well done Sally! 01:17:49 troy and amanda wakley: Yeh that was so amazing thanks Sally, all super useful :-))) 01:17:51 Holly: It was fabulous thanks Sally!! 01:17:52 Ashley and Kathy Whear: sally your presentation was awesome, thanks heaps 01:17:53 Tani Knight: Thanks Sally! 01:17:53 Lynda: Thanks SALLY. YOU are awesomely awesome. 01:17:54 Joel and Ellie: Sally - you have been so generous of heart & mind 01:17:55 Ian Holme: Awesome stuff Sally! Thank you :) 01:17:56 Keryn and Neil: Thanks Sally Excellent 01:17:57 Lupita & Andres!: well done Sally!! Thank YOU! 01:17:57 Del: our own affliliate deal! 01:18:01 Julie Neil: Thankyou Sally for the awesome content :) 01:18:05 Emma Hilditch: so good Sally!! thank you!!